1. Information We Collect

1.1 Information You Provide

• Name, email address, phone number, and business name when you contact us
• Billing information including credit card details (processed securely via Stripe)
• Business information necessary to provide advertising services
• Communications, correspondence, and feedback you send us

1.2 Information Collected Automatically

• IP address, browser type, and device information
• Pages visited, time spent on site, and referring URLs
• Cookies and similar tracking technologies (see Cookie Policy)

1.3 Information from Third Parties

• Data from Facebook/Meta platforms in connection with advertising services
• Analytics data from Google Analytics and similar tools

2. How We Use Your Information

We use collected information to:

• Provide, manage, and improve our advertising services
• Process payments and send invoices
• Communicate about campaigns, reports, and account updates
• Comply with legal obligations under U.S. federal and Wyoming state law
• Detect and prevent fraud or abuse
• Send marketing communications (with your consent, which you may withdraw)

3. Legal Basis for Processing

We process your personal data based on: (a) performance of a contract; (b) legitimate business interests; (c) your consent where required; and (d) compliance with legal obligations.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share information with:

• Service Providers: Stripe (payments), Google Analytics (analytics), email service providers — all bound by confidentiality agreements
• Meta/Facebook: As required to execute advertising campaigns on your behalf
• Legal Requirements: If required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Data Retention

We retain your personal data for as long as necessary to provide services and comply with legal obligations. Client account data is retained for a minimum of 7 years to comply with U.S. tax and financial recordkeeping requirements. You may request deletion of non-essential data at any time.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict certain processing
• Data portability
• Withdraw consent at any time (without affecting prior processing)
• Lodge a complaint with a supervisory authority

To exercise your rights, contact us at: [email protected]

7. Data Security

We implement industry-standard security measures including SSL/TLS encryption, access controls, and regular security assessments. Payment data is processed entirely by Stripe and never stored on our servers.

8. International Data Transfers

Grand Traff Media LLC is based in the United States. If you are located outside the U.S., your data will be transferred to and processed in the United States. By using our services, you consent to this transfer.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by email or by posting a notice on our website. Continued use of our services after changes constitutes acceptance.

11. Contact Information

1. Services

Grand Traff Media LLC provides Facebook and Meta advertising management services including but not limited to: campaign strategy, campaign setup and management, creative consultation, performance reporting, audience research, and pixel/conversion tracking setup ("Services").

2. Engagement and Agreement

Services commence upon execution of a Service Agreement and receipt of initial payment. The specific scope, deliverables, timelines, and fees are set forth in the applicable Service Agreement or Statement of Work (SOW).

3. Client Responsibilities

Client agrees to:

• Provide timely access to Facebook Business Manager, Ad Accounts, and relevant assets
• Supply accurate business information and marketing materials
• Maintain sufficient ad budget in linked payment methods
• Review and approve campaign materials within agreed timeframes
• Comply with Meta's Advertising Policies and all applicable laws
• Notify Company of any changes to business operations that may affect campaigns

4. Payment Terms

4.1 Fees

Management fees are due on the 1st of each month for the upcoming month's services. Ad spend is billed directly through Meta's platform and is separate from management fees.

4.2 Payment Methods

We accept payment via credit/debit card through Stripe, ACH bank transfer, and wire transfer. All fees are in USD.

4.3 Late Payments

Accounts more than 10 days past due may be suspended. A late fee of 1.5% per month may be applied to overdue balances.

5. Intellectual Property

Upon full payment, Client owns all ad creatives produced specifically for Client's campaigns. Company retains ownership of its proprietary methodologies, frameworks, and tools. Client grants Company a limited license to use Client's trademarks and materials solely for providing Services.

6. Confidentiality

Both parties agree to maintain the confidentiality of the other party's confidential business information and not to disclose such information to third parties without prior written consent, except as required by law.

7. Performance and Results

Company will use commercially reasonable efforts to achieve Client's advertising goals. However, Company makes no guarantees regarding specific advertising results, ROAS, CPA, or other performance metrics, as advertising outcomes depend on numerous factors outside Company's control including market conditions, platform algorithm changes, and product/service quality.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY'S TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT TO COMPANY IN THE THREE (3) MONTHS PRECEDING THE CLAIM. COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

9. Indemnification

Client agrees to indemnify and hold harmless Grand Traff Media LLC, its members, managers, employees, and agents from any claims, damages, losses, or expenses (including attorneys' fees) arising from: (a) Client's use of Services; (b) Client's violation of these Terms; (c) Client's violation of any third-party rights; or (d) Client's advertising content.

10. Term and Termination

Service agreements are month-to-month unless otherwise specified. Either party may terminate with 30 days written notice. Upon termination, Client owes fees for services rendered through the termination date. Company will return all Client assets within 14 days of termination.

11. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of Wyoming, without regard to conflict of law principles. Disputes shall first be addressed through good-faith negotiation. If unresolved after 30 days, disputes shall be submitted to binding arbitration in Sheridan County, Wyoming, under AAA Commercial Arbitration Rules.

12. Changes to Terms

Company reserves the right to modify these Terms with 30 days written notice to active clients.

13. Contact

1. Nature of Services

Grand Traff Media LLC provides professional advertising management services that involve significant time, expertise, and resources allocated from the moment of engagement. Due to the nature of these services, our refund policy is structured as follows.

2. Management Fees

2.1 Monthly Retainer Fees

Monthly management fees are non-refundable once the billing period has begun. This is because our team allocates dedicated resources, conducts research, and performs work from the start of each billing cycle.

2.2 Onboarding Fees

One-time setup and onboarding fees are non-refundable after the onboarding process has commenced (typically within 3 business days of payment).

2.3 Prepaid Packages

If a client has prepaid for multiple months and wishes to cancel, a prorated refund will be issued for the unused portion, minus a 15% administrative processing fee, provided written notice is given at least 30 days in advance.

3. Ad Spend

Ad spend paid directly to Meta/Facebook is governed entirely by Meta's own billing and refund policies. Grand Traff Media LLC does not handle, hold, or refund ad spend funds. Any disputes related to ad spend must be raised directly with Meta.

4. Exceptions — When Refunds Are Issued

Grand Traff Media LLC will issue a full refund in the following circumstances:

• Services were not initiated within 14 days of payment due to Company's failure
• Material breach of contract by Company that is not cured within 10 business days of written notice
• Duplicate payment or billing error confirmed by our accounts team

5. Refund Request Process

To request a refund:

• Submit a written request to [email protected] within 14 days of the charge
• Include your name, company name, invoice number, amount, and reason for request
• Allow up to 10 business days for review and response
• Approved refunds are processed within 5–10 business days via original payment method

6. Chargebacks

If a chargeback is filed without first contacting us to resolve the issue, Grand Traff Media LLC reserves the right to suspend services, pursue the outstanding balance through collection, and report the dispute to Stripe. We encourage clients to contact us directly first — most issues can be resolved promptly.

7. Contact

This Cookie Policy explains how Grand Traff Media LLC uses cookies and similar tracking technologies on our website.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites function properly, improve user experience, and provide information to website owners about how visitors use their site.

2. Types of Cookies We Use

Type	Purpose	Duration
Essential	Required for basic website functionality, security, and session management	Session
Analytics	Google Analytics — tracks page views, sessions, and traffic sources to improve our site	Up to 2 years
Marketing	Meta Pixel — tracks conversions from Facebook ads and enables retargeting	Up to 90 days
Preferences	Remembers your settings and preferences for future visits	Up to 1 year

3. Meta Pixel

Our website uses the Meta Pixel, a code that helps us measure the effectiveness of our advertising. The pixel collects data about actions taken on our website and can be used to show relevant ads on Facebook and Instagram. You can opt out of Meta's advertising targeting at facebook.com/ads/preferences.

4. Managing Cookies

You can control and manage cookies through your browser settings. Disabling certain cookies may affect website functionality. Most browsers allow you to:

• View cookies stored on your device
• Delete specific or all cookies
• Block cookies from specific websites
• Block all third-party cookies

5. Third-Party Cookies

We use services from the following third parties that may set their own cookies: Google (Analytics), Meta/Facebook (Pixel), Stripe (payment processing). These cookies are governed by the respective third parties' privacy policies.

6. Contact

Questions about our use of cookies? Contact us at: [email protected]

1. Policy Statement

Grand Traff Media LLC maintains a zero-tolerance policy for money laundering, terrorist financing, and any other illegal financial activities. We are committed to implementing procedures to detect, prevent, and report suspicious activity in accordance with applicable laws.

2. Applicable Laws and Regulations

Our compliance program is designed to adhere to:

• The Bank Secrecy Act (BSA), 31 U.S.C. § 5311 et seq.
• The USA PATRIOT Act of 2001
• FinCEN regulations and guidance
• OFAC sanctions programs
• Wyoming state business laws

3. Know Your Customer (KYC) Procedures

3.1 Client Onboarding

Before entering into a service relationship, Grand Traff Media LLC conducts reasonable due diligence on new clients, which may include:

• Verification of business entity and registration documents
• Identification of beneficial owners (individuals owning 25% or more)
• Review of the nature and purpose of the business
• Screening against OFAC Specially Designated Nationals (SDN) list

3.2 Ongoing Monitoring

We conduct ongoing monitoring of client relationships and transactions for unusual patterns or activity inconsistent with the client's stated business purpose.

4. Prohibited Activities

Grand Traff Media LLC will not knowingly:

• Provide services to individuals or entities on OFAC sanctions lists
• Facilitate transactions involving proceeds of criminal activity
• Engage with clients who cannot provide basic business verification
• Accept payments from unidentified or suspicious third parties
• Provide services for advertising that promotes illegal activities

5. Suspicious Activity

Employees and contractors are required to report any suspicious transactions or activity to the Company's designated compliance officer. Where required by law, suspicious activity may be reported to the appropriate authorities including FinCEN.

6. Record Keeping

Grand Traff Media LLC maintains records of client identification, transactions, and due diligence documentation for a minimum of five (5) years in accordance with applicable recordkeeping requirements.

7. Payment Processing

All payments are processed through Stripe, a PCI-DSS compliant payment processor subject to its own extensive AML and fraud prevention programs. We accept only payments from verified payment instruments.

8. Employee Training

All personnel with client-facing or financial responsibilities receive training on AML obligations, red flags for suspicious activity, and reporting procedures.

9. Compliance Officer